Terms & Conditions

Welcome to Acadia!

Thank you for using our products and services (“Services”). The Services are provided by Acadia Group Ltd (“Acadia”), Clockwise, Edward Pavilion, Albert Dock, Liverpool L3 4AF. By using our Services, you are agreeing to these terms. Please read them carefully.

These Terms & Conditions are to be read in conjunction with the Privacy & Disclaimer Policies.

Use of our Services

Using our Services does not give you ownership of any intellectual property rights in our Services or the content you access.

Our Services may display and/or use some content that is not Acadia’s. This content is the sole responsibility of the entity that makes it available. We may review content to determine whether it is illegal or violates our policies, and we may remove or refuse to display content that we reasonably believe violates our policies or the law. But that does not necessarily mean that we review content, so please don’t assume that we do.

Description of Services

Acadia provides customers with market-leading digital marketing services. Our Services are based on delivering quality results and include:

  • Search Engine Optimization
  • Outreach & Link Building
  • Conversion Rate Optimization
  • Paid Advertisement

You also understand that the Service may include communications from Acadia and our associated entities such as online communities, sister websites, and partners. Communications may include, but are not limited to; service announcements, administrative messages, informative content, and launch and other promotional content. These communications are considered part of Acadia’s free and paid subscriptions.

Unless explicitly stated otherwise, any new features that augment or enhance the current Service, including the release of new Acadia properties, shall be subject to this Agreement. You are responsible for obtaining access to the Service, and that access may involve third-party fees (such as internet provider charges). Additionally, you must provide, and are responsible for all equipment necessary to access the system.

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services. Users acknowledge and agree that Acadia is not responsible for the availability of such external sites or resources, does not endorse said sites or resources, and is not responsible, nor liable for any content, advertising, or other materials available from such sites or resources.

Users further acknowledge and agree that Acadia shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or related in any way to use of, or reliance on, any such content, goods, or services available on or through any such site or resource.

Registration Obligations

As a registered user of Acadia’s Services, you represent that you are of legal age to form a binding contract. You also agree to :

Provide true, accurate, current and complete information about yourself and, where necessary, your business, as prompted by the Services registration (the “Registration Data”), and;
Maintain and promptly update the Registration Data to keep it true, accurate, current and complete.

If you provide any information that is untrue, inaccurate, not current or incomplete, or Acadia has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Acadia has the right to suspend or terminate your account and refuse any and all current or future access to the Service (or any portion thereof).

Registration and Subscription

You may become a registrant of the Service at the cost displayed at the checkout page of the respective Service you wish to subscribe to, or at a cost otherwise agreed in writing with Acadia.

Depending on the Service you have subscribed to, you will have access to the features provided within that service, as stated in this Agreement.

In order to access additional features and services, your must subscribe to those services at an additional cost displayed at the checkout page of the additional Service you wish to subscribe to, or at a cost otherwise agreed in writing with Acadia.

Depending on the Service(s) and the type of package (“Package”) you register and subscribe to, you will be entitled to varying features, limits and provisions.

Your Account

You may need your own Acadia account to use certain Acadia Services, and you may be required to be logged into the account and have a valid payment method associated with it.

If there is a problem charging your selected payment method we may charge any other valid payment method associated with your account.

Password and Security

If you use any Acadia Service you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and to the extent permitted by applicable law, you agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately at [email protected] if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be used in an unauthorised manner.

You are responsible for ensuring that the details you provide us with are correct and complete, and for informing us of any changes to the information you have provided.

You must not use any Acadia Service:

  1. In any way that causes, or is likely to cause, any Acadia Service, or any access to it to be interrupted, damaged or impaired in any way, or;
  2. For fraudulent purposes, or in connection with a criminal offence or other unlawful activity, or;
  3. To cause annoyance, inconvenience or anxiety.

We reserve the right to refuse service, terminate accounts or remove or edit content if you are in breach of applicable laws, these Conditions of Use or any other applicable terms and conditions, guidelines or policies.

Payment

Portions of the company site or Services require a fee or other charge.

If you elect to use the Services, you agree to the pricing and payment terms listed on the company site. Acadia may introduce new services for additional fees and charges, or amend fees and charges for existing services, at any time under Acadia’s sole discretion.

If Acadia makes changes to its pricing or payment terms, they shall become effective in the billing cycle following notice of such change to you as provided in these Terms and Conditions.

Acadia may lock your account for non-payment at any time.

In addition to the amount due, delinquent accounts or chargebacks will be charged with fees or charges that are incidental to the collection of delinquent accounts or chargebacks including, but not limited to, collection fees, convenience fees or other third parties charges.

You agree that all communication related to delinquent accounts will be made by electronic mail or by phone. Such communication may be made by Acadia or by anyone on our behalf, including but not limited to a third-party collection agent.

Payment Information

Taxes & Charges

All information that you provide in connection with paid Services must be accurate, complete, and current. You agree to pay all charges incurred by users of your credit card, debit card, or other payment method used in connection with a purchase or transaction or other monetary transaction interaction with the Services at the prices in effect when such charges are incurred. You will pay all applicable taxes, if any, relating to any such purchases, transactions or other monetary transaction interactions.

Termination

We reserve the right to permanently delete any customer account once you cease to be a paying customer. Currently, we delete customer accounts after 30 days following termination but we reserve the right to make changes to this policy, with or without notice, at any time. Upon cancellation of your account, you will also lose access to any grandfathered pricing plan.

All customer data is held and processed in accordance with data protection laws.

Free Trial

Acadia may, at its sole discretion, offer free or discounted trials of products or services.

Acadia makes no warranties about the delivery time of such a free trial, and all free trials are subject to discontinuation by Acadia at any time for any reason, with or without notice.

Upon the cancellation of a free trial subscription of the Services, or at the point of the free trial ending as displayed on the company site, any discount obtained via a coupon code will be null and void and any future subscription for the Services will be charged pursuant to Acadia’s normal pricing structure at that time.

Payment Process

Initial Registration for Subscription Services

All payments must be made online via the Acadia website at the point of subscribing to a Service.

For monthly subscription payments, we accept all major credit cards, including Visa, Mastercard, Discover, American Express and UnionPay. We also accept payment via PayPal.

For all services paid for annually, payment is only accepted via direct bank transfer.

The Acadia website is secure and uses SSL encryption on all payment methods.

Rolling Subscription Services

Where Services are not subject to a minimum term contract, as listed on the company site, payment will be taken on a monthly recurring basis, on the same date each month, commencing with initial payment on the date of registration for the rolling subscription service.

Rolling subscription services can be upgraded, downgraded, or cancelled at any time.

Minimum Contract Subscription Services

Where Services are subject to a minimum term contract, as listed on the company site, payment will be taken on a monthly recurring basis, on the same date each month, commencing with initial payment on the date of registration for the minimum contract subscription service.

Minimum contract subscription services are subject to a minimum contract term, as displayed on the company site.

Notice of a Client’s intention to cancel a minimum contract subscription service must be given to Acadia in writing, at least 30 day’s prior to the end of the contracted term.

If notice is not given by the Client in line with the notice requirements set out in these Terms and Conditions, the minimum term contract will automatically renew for another period of the same length of the initial contracted term.

During this period, monthly payments will continue to be taken on a recurring basis, on the same date each month, on the date of initial registration for the minimum contract subscription service, in line with the above.

In essence, the minimum contract term and payment process will roll over.

Refund Policy

Acadia is not obligated to provide you with a refund at any time.

When you register to become a monthly subscription customer, you have 48 hours after the transaction to request a refund. We reserve the right to decline that request should we deem that you have a significant resource that has already been dedicated to your account and your chosen Service and Package within this time period.

Cancellation of Service

Acadia reserves the right of unilateral service cancellation under the following circumstances:

  • Client breaches these terms and conditions in any way
  • Client diverges from the normal usage patterns of the Service
  • Client attempts to inflict damage on the reputation or working operations of Acadia or any of its sister websites or partners.
  • As response to requests from the customer
  • Acadia receives instruction from law enforcement agencies
  • Cancellation of the Service by the Client implies that all the responsibilities regarding data, received by Acadia, covered in these Terms and Conditions, are in effect.

You may cancel paid Services at any time by sending an email to Acadia at [email protected] If you cancel paid services part way through the period covered by the most recent fee, Acadia will not provide you with a pro-rata refund of any prepaid fees as all fees paid for the Services are non-refundable.

Modifications to Service

We consistently change and improve our Services. We may add or remove functionalities, features, or provisions, and we may suspend or stop a Service altogether. Acadia may stop providing Services to you, or add or create new limits or restrictions to our Services at any time.

Liability for our Services

When permitted by law, Acadia will not be responsible for lost profits, revenues, or data, financial losses or indirect, special, consequential, exemplary, or punitive damages.

In all cases, Acadia will not be liable for any loss or damage that is not reasonably foreseeable.

The Services and information are provided on an ‘as is’ and ‘as available’ basis without any warranty.

Intellectual property

The content of Acadia Group Ltd, its company site, and all Services and provisions associated with it are protected by copyright, trademarks, database right and other intellectual property rights.

You may retrieve and display the content of the company site and other Services and provisions on a computer screen. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content without written permission from the Acadia Board.

You may not use the Company Site for any of the following purposes:

  • Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material or otherwise breaching any laws
  • Transmitting material that encourages conduct that constitutes a criminal offence, or otherwise breaches any applicable laws, regulations or code of practice
  • Interfering with any other person’s use or enjoyment of the company site; or
  • Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner

You will be responsible for our losses and costs resulting from your breach.

Availability of the Company Site and Services

Although we aim to offer you the best Services possible, we cannot guarantee that the Services will be completely fault-free. If a fault occurs with the company site or Services you should report it to [email protected] and we will attempt to correct the fault as soon as we reasonably can.

Your access to the company site or Services may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to restore the service as soon as we reasonably can.

About These Terms and Conditions

We may modify these Terms and Conditions or any additional Terms and Conditions that apply to a Service, for example, reflect changes to the law or changes to our Services at any time. You should look at the Terms and Conditions regularly.

Changes addressing new functions for a Service or changes made for legal reasons will be effective immediately. If you do not agree to the modified Terms and Conditions for a Service, you should discontinue use of Service.

These Terms and Conditions inform and control the relationship between Acadia and you. They do not create any third party beneficiary rights.

If you do not comply with these Terms and Conditions, and we don’t take action right away, we reserve the right to take action in future.

If any of these Terms and Conditions are rendered invalid or void, the other Terms and Conditions will remain in fact.

The section titles in these Terms and Conditions are for convenience only and have no legal or contractual effect.

Contact Us

If you have any questions about these Terms and Conditions, please contact us:

by contacting Acadia, the Client grants Acadia a worldwide, non-exclusive perpetual right to any ideas, information, designs or other material contained in any communication, except when the Client has obtained prior written agreement from the Acadia Board.

The Client agrees not to pass to Acadia any commercially sensitive information and/or data about their own operations.

The client accepts that information sent to Acadia will not under any circumstance be considered subject to any form of non-disclosure agreement, except when the client has obtained prior written consent from the Acadia Board.

All parties take into consideration that email is not a secure, guaranteed medium of communication. Emails should only be regarded received by Acadia if the client receives a manually created response.

With the exception of the above points, all discussions over email are deemed to be of informal nature, and should only be taken as binding when indicated as such by the Acadia Board.

Any suggestions, mention or reference of any alteration to past, present or future contractual terms by Acadia should be taken purely as speculative until such time that the Client is in possession of written confirmation by the Acadia Board.

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